Welcome to Glider Wetsuit Store’s FAQ section! We’ve compiled answers to the most common questions about our diving gear, shipping policies, and more. Whether you’re a professional diver, snorkeling enthusiast, or shopping for your family’s aquatic adventures, you’ll find helpful information below.
Product Questions
What types of diving equipment do you offer?
We specialise in high-quality wetsuits and diving gear for all ages and skill levels. Our product range includes:
- Full wetsuits for adults and children
- Shorty wetsuits
- Diving separates (tops and bottoms)
- Diving masks, fins (flippers), and snorkels
- Complete diving sets for adults and kids
- Rash vests and thermals for added protection
How do I choose the right size wetsuit?
Our wetsuits come in standard sizes with detailed measurement guides for each product. For the best fit, measure your chest, waist, hips, and height, then compare with our size charts. Remember that wetsuits should fit snugly but allow full range of motion for swimming and diving.
What’s the difference between your full wetsuits and shorty wetsuits?
Full wetsuits provide complete coverage from wrists to ankles, offering maximum warmth in cooler waters. Shorty wetsuits have short sleeves and legs, ideal for warmer conditions or surface water sports where full mobility is key. Both types are available in various thicknesses for different water temperatures.
Shipping & Delivery
Where do you ship to?
We deliver to most global destinations (excluding some remote areas in Asia and other locations). Our customers include divers in Europe, snorkelers in North America, and surf instructors in Australia – we’re proud to serve water enthusiasts worldwide!
What are my shipping options?
We offer two reliable shipping methods:
- Standard Shipping (£12.95 flat rate): Via DHL or FedEx, arriving in 10-15 days after dispatch – perfect when you need gear for an upcoming trip.
- Free Shipping: Via EMS for orders over £50, arriving in 15-25 days after dispatch – great for families or those planning ahead.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can follow your package’s journey from our docks to your doorstep. Need help interpreting tracking updates? Our customer service team is happy to assist.
Returns & Exchanges
What’s your return policy?
We want you completely satisfied with your gear before your next dive. If any item doesn’t fit or meet your expectations, you have 15 days from receipt to initiate a return. Items must be in original condition with tags attached.
How do I return an item?
Please contact our customer service team at [email protected] to initiate a return. We’ll provide return instructions and address details. Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.
Payments
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Customer Service
How can I contact customer service?
Our Manchester-based team is ready to help! Email us at [email protected] for prompt assistance with any questions about products, orders, or deliveries. We speak the language of divers worldwide and can provide real-time updates on your order.
What are your business hours?
Our customer service team operates Monday-Friday, 9:00 AM to 5:00 PM GMT. We aim to respond to all inquiries within 24 hours during business days.
From our warehouse to your favorite dive spot – we’re with you every nautical mile of the way. Happy diving!