At Glider Wetsuit Store, we want you to be completely satisfied with your diving gear purchase. If for any reason you’re not happy with your wetsuit, diving equipment, or accessories, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for return:

  • Items must be unused, in original condition with all tags attached
  • Original packaging must be intact
  • Proof of purchase is required

Important: For hygiene reasons, we cannot accept returns on rash vests & thermals or any snorkel sets (both PVC and Silicone) unless they are defective or incorrect items.

How to Return an Item

  1. Submit a Return Request: Email us at [email protected] with your order number and details about the product you’d like to return or exchange. You may use our template below.
  2. Wait for Approval: Our Manchester-based team will review your request within 1-2 business days and provide return instructions.
  3. Package Your Return: Securely pack the item(s) in the original packaging with all accessories.
  4. Ship Your Return: Send the package to our return address (provided in your approval email) using a trackable shipping service.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once your return is received and inspected (typically within 3-5 business days of arrival):

  • We will process your refund to the original payment method
  • Credit card refunds typically appear within 5-10 business days
  • PayPal refunds are usually processed within 24 hours
  • You will receive an email confirmation when your refund is processed

Exchanges

For exchanges (size or color changes):

  1. Follow the standard return process above
  2. Clearly indicate in your return request that you’d like an exchange and specify the preferred replacement item
  3. We will ship your replacement item once the original is received
  4. If the exchange item is more expensive, you’ll be charged the difference
  5. If the exchange item costs less, we’ll refund the difference

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Glider Wetsuit Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) to return/exchange:
Product Name: [Product Name] Size: [Size if applicable] Color: [Color if applicable] Quantity: [Quantity]

Reason for return/exchange: [Please provide details]

For exchanges, I would like:
[New Product Details – Name, Size, Color if different]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name] [Your Contact Information]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage/defect. We’ll arrange for a replacement or refund and cover all associated shipping costs.

International Returns

For customers outside the UK:

  • Please clearly mark the package as “RETURNED GOODS” to avoid customs charges
  • Original shipping costs are non-refundable
  • You may be responsible for return customs fees

For any questions about our returns policy, don’t hesitate to contact our friendly customer service team at [email protected].